Terms and Conditions

Please read the terms and conditions of this User Agreement carefully. This agreement constitutes a legally binding and enforceable agreement between you and E Reload (Pvt) Ltd, a limited liability Company duly incorporated and existing under the laws of Sri Lanka and having its registered office at 22, Realty Plaza, Naiwala, Veyangoda, Sri Lanka. This Agreement governs the terms and conditions subject to which you may use the E Reload Services provided by E Reload (Pvt) Ltd.

By clicking on "I agree", you accept the terms and conditions as contained in this User Agreement together with the other terms and conditions subject to which you use the E Reload Services, Application, Website and API, including but not limited to the Privacy Policy.

The terms and conditions contained herein may be amended from time to time with or without notice to you. Whenever this User Agreement is amended, the revised version of the User Agreement will be posted on our Application and when you click on the 'Terms & Conditions' link you will be directed to such revised version of the User Agreement. You should therefore read this User Agreement periodically so as to keep yourself updated with the terms and conditions applicable to the E Reload services in force at any given time. Your acceptance of the terms and conditions includes acceptance of any amendments to such terms and conditions done from time to time. In the event we incorporate a substantial change in the User Agreement,

notice of same shall be posted on our Application and Website at least 30 days or reasonable time prior to the change taking effect.

1. THE SERVICES, ELIGIBILITY, INFORMATION, FEES AND SECURITY

1.1 The E Reload Services
E Reload is an online recharge service operating on a web and mobile application platform that allows you the User to, inter alia, make payments to merchants and institutions registered with E Reload. It is your responsibility to ensure that you comply with all laws, regulations and rules applicable to you that govern or regulate the transactions entered into by you through E Reload. We do not have any control over, and are not responsible or liable for, the products or services that are paid for through E Reload Services. While we will ensure that any payment you make using the E Reload services will, subject to the terms and conditions applicable, go through and/or be duly remitted to the relevant Payee, we cannot ensure that such Payee will perform any obligation or do any act related or pursuant to such payment. For example, where you use the E Reload Services to pay for a utility that has been disconnected, we will ensure that the payment is remitted to the service provider but we cannot ensure that the service provider will reconnect the relevant utility service.

1.2 Eligibility. To be eligible to use the E Reload Services, you must be at least 18 years old.

1.3 Information. In order to open and maintain an Account, you must provide us with correct and up-to-date Information. You will be required to provide this Information at the time you register with us as deemed nececery and can change from time to time.

1.4 When you first register for a E Reload account, and when you use the E Reload Services, we collect some Personal Information about you such as:

• The geographic area where you use your E Reload Account
• Your full name, username, and email address and other contact details
• A unique user ID (an alphanumeric string) which is assigned to you upon registration
• Other optional information as part of your account profile
• Your IP Address and, when applicable, timestamp related to your consent and confirmation of consent
• Other information submitted by you or your organizational representatives via various methods

1.5 Security

While we have taken all precautions to ensure that our Application, and any payment made through our Application, is secure and that your information is protected, you acknowledge and agree that you are also responsible for ensuring the security of your Account.

You agree that you will take all measures to keep your password secure and secret at all times, and that you will take all steps to prevent the unauthorized use of your User ID and your E Reload account. Protecting your password is your responsibility.

Once you have logged on to the E Reload Application or Website you must not leave the terminal or other device from which you have accessed the Application at any time or let anyone else use it until you have logged off from the Application. It is your responsibility to ensure that you have logged off the Site at the end of a session.

You MUST inform us immediately of any unauthorized access to your Account Profile or any unauthorized transaction or instruction which you know of or if you suspect that someone else knows your Password/Pattern/Mobile authentication and/or has access to your Account. Such notification should be provided via email to info@ereload.lk or by contacting the helpdesk on telephone number +94756100006 You will be required in such circumstances to change your Password/Pattern/Mobile authentication immediately to a different value that has not been used before. We may disclose information about you and your account to law enforcement or other authorities if it is necessary for the due administration of justice or if we think that it will help prevent and/or recover losses or in order to facilitate the investigation of any activity which will amount to an offence under the laws of Sri Lanka.

Any error or discrepancy in your recharge records, history or other information as available or displayed on the Application must be brought to our notice immediately.

1.6 Refused and Refunded Payments.

When you send a payment, the recipient is not required to accept it. Where the recipient refuses for whatever reason to accept payment or any payment remains unclaimed or is refunded such payment will be credited back to the Payment Method used for that transaction and you will be notified of the same. You acknowledge that we may not be able to provide you with a reason for the relevant payment to be not accepted or unclaimed or refunded. However, by referring to the transaction ID or reference number that will be recorded and available on your Account, you will be able to follow up on the reason for the relevant payment to be not accepted or unclaimed or refunded.

2. USE OF APPLICATION

You may only use this Application to browse the content and make legitimate payments for products and services and shall not use this Application for any other purposes, including without limitation, to make any speculative, false or fraudulent payments. This Application and the content provided in this Application may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. Unauthorized use of this Application and/or the materials contained on this Application may violate applicable copyright, trademark or other intellectual property laws or other laws.

3. YOUR LIABILITY FOR UNAUTHORIZED TRANSACTIONS

You will be liable for any losses (including the amount of any transaction carried out without your authority) if you have acted with negligence so as to facilitate that unauthorized transaction, or if you have acted fraudulently. For the purpose of this clause gross negligence shall include failure on your part to observe the security duties referred to in clause 1.5 above and any instructions contained in the User Guide, which will be updated from time to time.

If you have notified us in terms of Clause 1.5(d) above of any unauthorized access to your account or unauthorized instructions or that you suspect that someone else knows your security number, you will not be responsible for any unauthorized instructions carried out after we have had reasonable time to suspend and acknowledge the suspension of the service in respect of your Account, unless we can show that you have acted fraudulently.

For the avoidance of doubt, we will not be liable or responsible for any allegedly unauthorized transaction carried out from or through your Account prior to receipt by us of a notification in terms of Clause 1.5(d) above unless the same has taken place due to a fault or error attributable to us and/or the Application and/or the E Reload Services or due to our negligence.

5. GENERAL TERMS

Limitation of liability. IN NO EVENT SHALL WE, OUR PARENT, SUBSIDIARIES AND AFFILIATES, OUR OFFICERS, DIRECTORS, AGENTS, JOINT VENTURES, EMPLOYEES OR SUPPLIERS BE LIABLE FOR LOST PROFITS OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF DATA OR LOSS OF BUSINESS) ARISING OUT OF OR IN CONNECTION WITH THE APPLICATION, THE PAYMASTER SERVICES, OR THIS AGREEMENT (HOWEVER ARISING, INCLUDING NEGLIGENCE) AND ALL SUCH LIABILITY TO YOU OR TOO ANY THIRD PARTY WHATSOEVER IS EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW.

Services Limitation. E Reload is not a bank and the E Reload Services are payment processing services rather than banking services. E Reload is not acting as a trustee, fiduciary or escrow with respect to your funds. E Reload does not have control of, nor liability for, the products or services that are paid for with or though the E Reload Services. We do not guarantee and cannot ensure that a Payee will complete a transaction or do any act.

No Warranty. THE E Reload SERVICES ARE PROVIDED “AS IS" AND WITHOUT ANY REPRESENTATION OF WARRANTY, WHETHER EXPRESS, IMPLIED OR STATUTORY. E Reload , OUR PARENT AND AFFILIATES, OUR OFFICERS, DIRECTORS, AGENTS, JOINT VENTURES, EMPLOYEES AND OUR SUPPLIERS SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. E Reload will make reasonable efforts to ensure that payment instructions are processed in a timely manner but E Reload makes no representations or warranties regarding the amount of time needed to complete processing because the E Reload Services are dependent upon many factors Services are dependent upon many factors outside of our control, such as delays in the Payment Providers system or mail service.

6. DISPUTE RESOLUTION

Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity or termination, shall, if the Parties are unable to resolve such dispute through direct negotiations, be referred for final resolution by arbitration in accordance with the Arbitration.

7. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of Sri Lanka.

8. Cookies Policy

We use cookies to enhance your experience.

9. DEFINITIONS

“Account" or "E Reload Account" means a Personal E Reload Account.

“Application" means the E Reload web or mobile platform based application through which you can access and utilize the E Reload Services.

“Fees" means those amounts stated in Exhibit A (Fees) of this Agreement.

“Information" means any Account information that you provide to us, including but not limited to personal information, financial information, or other information related to you or your business.

"E Reload Services" means all our products and services and any other features, technologies and/or functionalities offered by us on our Application or through any other means.

"E Reload," "we," "us" or "our" means E Reload (Pvt) Ltd.

"Website" means the www.ereload.lk website.